>Also learn how to use the baseline application. >Going on all of the courses at Clarify, would be ideal, i think most of the people i know within the Clarify sector, came from doing the courses originally. >It might be best to first learn about the ClearSupport module, Call Center and ClearSales could be next. >There are many modules within the application, and outside of it too. >Clarif圜RM is huge, as you may already know. Which products sh'd i concentrate more to become CRM consultant. Well as i said, i want to be CRM consultant. >Or would you want to specialise in front end customisations, Clear Basic (vb style) java etc, again, or both?ġ. then SQL PLSQL, Java, xml would be advantageous to learn >do you want to specialise in back end work? the schema, the DB, interfaces? Process Manager etc. So i think it would be better if i could go with both options but one be one. >Will you want to develop in the thin client version of Clarify, or just the Fat client, or both? Can you suggest me any book or website for learning about CRM? It's more than 7 months i have been working with this company.Ģ. Then they needĭo you know of anyone who does this training in case Amdocsġ. I was thinking we needed CRM Fundamentals, CRM SystemĪdministration and Amdocs Support. I am waiting for Amdocs to tell me if they will schedule classes System which we just need to learn how to use. The way we originally set up the program leaves usĪt the mercy of the development team when we need changes and My two people will be the system "superusers" for lack of aīetter term. Repair as I believe that to be a vital piece for us. Our business also uses ClearSupport, but not at this location. I do need them to have a solid understanding of what Workflows for the team of developers - they will not be writingĪny code. Their responsibities will include documentation and creating I have two associates who know how to use the app, but do not Not part of the original implementation, but am part of the We are using a heavily modified version of ClearLogistics. Yesterday, so I may be making headway there. I could keep going on for ages, but perhaps if you told me which areas you are most interested in? There is lots of code examples in the PDF documents, so you can always try some of those. Read the PDF documentation, learn how to find information within the PDF's too, use the index feature. it amazes me how many people i meet are happy to sit and code what they call a 'new feature' into Clarify, only to be told that it already existed! time wasted! Going on all of the courses at Clarify, would be ideal, i think most of the people i know within the Clarify sector, came from doing the courses originally.Īlso learn how to use the baseline application. It might be best to first learn about the ClearSupport module, Call Center and ClearSales could be next. There are many modules within the application, and outside of it too. Or would you want to specialise in front end customisations, Clear Basic (vb style) java etc, again, or both?Ĭlarif圜RM is huge, as you may already know. Will you want to develop in the thin client version of Clarify, or just the Fat client, or both?ĭo you want to specialise in back end work? the schema, the DB, interfaces? Process Manager etc. Automate report generation and email delivery for improved consistency and reliability.Well, if you are brand new to CRM then its a good idea to learn about CRM itself first, and not just Amdocs Clarify. Automation is at the heart of Clarity CRM’s extensive and powerful reporting functionality. Extract data from one or multiple sources and utilize formulas and pivot tables to generate dynamic data on-demand. Create powerful and sophisticated Excel Reports. Use the Standard Reports module to quickly create simple reports without requiring any extensive technical knowledge, or Advanced Reports to create highly customizable, branded reports. Clarity CRM Reports and Dashboards provide outstanding visual representations of your data in a high-level and meaningful way, so your team can make informed decisions quickly. Improve forecast accuracy, visibility and predictability. Generate Detailed Reports and Dashboard quickly and easily.
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